0kbet Privacy Policy

1 About This Policy

This Privacy Policy explains how 0kbet ("we", "us", "the Platform") collects, uses, stores, shares, and protects personal data belonging to users of the 0kbet website at 0kbet.best and any related services. It applies to all registered account holders and visitors to the Platform, wherever located, but is written with Filipino users in mind and is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account or using the 0kbet platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree, please do not create an account or continue using the Platform.

This Policy is read alongside the 0kbet Terms and Conditions. Where there is a conflict between this Policy and the Terms on a privacy matter, this Policy governs.

2 Personal Data We Collect

0kbet collects personal data when you register, use the platform, make financial transactions, or contact support. The categories of data collected include:

2.1 Registration Data

When you create an account, we collect your full legal name, date of birth, email address, mobile number, and the password you choose. This information is required to create and manage your 0kbet account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and gaming licensing requirements, 0kbet may request and store copies of government-issued identification documents (such as a Philippine Passport, SSS ID, UMID, Driver's Licence, or other valid Philippine ID), proof of address, and in some cases a selfie or video confirmation of identity.

2.3 Financial Transaction Data

When you deposit or withdraw funds, 0kbet records transaction amounts, timestamps, payment methods used, and reference numbers. For payment methods such as GCash or Maya, we receive confirmation data from the payment provider but do not store your full account credentials for those services.

2.4 Gameplay and Betting Data

0kbet records bets placed, games played, bet amounts, results, session durations, and associated account activity. This data is used for account management, dispute resolution, and regulatory reporting.

2.5 Device and Technical Data

When you access 0kbet, we automatically collect technical information including your IP address, device type, operating system, browser type, session times, and pages visited. This data helps us detect fraud, maintain platform security, and improve the user experience.

2.6 Communication Data

If you contact the 0kbet support team via live chat or email, we retain records of that communication for support quality, training, and compliance purposes.

3 How We Use Your Personal Data

0kbet uses collected personal data for the following purposes:

• Account creation and management: Processing your registration, maintaining your account, and authenticating your identity when you log in.
• Identity verification: Meeting KYC (Know Your Customer) requirements under applicable gaming and anti-money laundering regulations.
• Payment processing: Facilitating deposits and withdrawals through your chosen Philippine payment method and maintaining accurate transaction records.
• Platform operation and improvement: Analysing usage patterns, fixing technical issues, and developing new features relevant to Filipino players.
• Fraud prevention and security: Detecting suspicious account activity, preventing unauthorised access, and investigating potential breaches of the Terms and Conditions.
• Regulatory compliance: Meeting reporting obligations to gaming regulators, the Anti-Money Laundering Council (AMLC), and other applicable Philippine authorities.
• Customer support: Responding to your queries and resolving disputes.
• Marketing communications: Sending promotional offers, platform updates, and relevant information — only where you have not opted out.
• Responsible gaming: Monitoring patterns that may indicate problem gambling and applying responsible gaming tools as required.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act, 0kbet processes your personal data on the following legal bases:

• Consent: Where you have provided explicit consent, such as for marketing communications or optional data uses. You may withdraw consent at any time.
• Contract performance: Processing necessary to provide the services you have requested, including operating your account and processing your transactions.
• Legal obligation: Processing required to comply with applicable laws, including gaming regulations, anti-money laundering requirements, and taxation rules.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.

5 Data Sharing and Disclosure

0kbet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

5.1 Service Providers

We engage carefully selected third-party service providers to assist with operating the 0kbet platform. These include payment processors (such as GCash, Maya, and other local gateway providers), identity verification providers, IT infrastructure and hosting services, customer support tools, and fraud detection systems. These providers are contractually required to handle your data only as instructed by 0kbet and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure

0kbet may be required by law, court order, or regulatory authority to disclose certain personal data. This includes disclosures to the Anti-Money Laundering Council (AMLC) of the Philippines, relevant gaming regulators, the National Privacy Commission, or law enforcement agencies acting under lawful authority. We will only disclose the minimum information necessary to meet the relevant legal requirement.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 0kbet's business, personal data held by the platform may be transferred to the acquiring entity. In such circumstances, 0kbet will notify affected users through the platform or by email and ensure that appropriate privacy protections remain in place for your data.

6 Cookies and Tracking Technologies

0kbet uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and gather analytical data that helps us improve the user experience. The main types of cookies used on 0kbet are:

• Essential cookies: Required for core platform functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where users spend the most time, and where they encounter issues. This data is aggregated and anonymised.
• Preference cookies: Store your platform settings such as language preferences and display choices so you do not need to reset them each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect how certain parts of the 0kbet platform function.

7 Data Security

0kbet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration:

• All data in transit between your device and the 0kbet platform is protected using industry-standard SSL/TLS encryption.
• Stored personal data is held in secured data systems with restricted access. Only authorised personnel who require access for legitimate operational purposes can view personal account data.
• Payment data is handled in accordance with applicable payment security standards. 0kbet does not store full card numbers or payment account passwords.
• The platform undergoes regular security testing and vulnerability assessments to identify and address potential security risks.
• In the event of a data breach that poses a risk to your rights or interests, 0kbet will notify affected users and the National Privacy Commission in accordance with the timelines required under the Philippine Data Privacy Act.

While 0kbet takes its security obligations seriously, no platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

8 Data Retention

0kbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods applicable to 0kbet are:

• Active account data: Retained for as long as your account remains open and active.
• KYC and identity verification records: Retained for a minimum of five years from the date of account closure or the end of the applicable business relationship, in accordance with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of transaction for regulatory compliance purposes.
• Support and communication records: Retained for up to three years, or longer where the communication relates to an ongoing dispute or legal matter.
• Technical and log data: Retained for a maximum of 12 months unless required for an active security investigation.

When data is no longer required and no legal retention obligation applies, 0kbet will securely delete or anonymise it.

9 Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by 0kbet:

• Right to be informed: You have the right to know what personal data 0kbet holds about you and how it is being used. This Privacy Policy is part of fulfilling that obligation.
• Right of access: You may request a copy of the personal data 0kbet holds about your account.
• Right to correction: If any personal data held by 0kbet is inaccurate or out of date, you may request that it be corrected. For most data fields, you can update your information directly in your account settings.
• Right to erasure: Subject to applicable legal retention requirements, you may request the deletion of your personal data. Note that some data must be retained for regulatory compliance reasons and cannot be deleted on request.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of your personal data.
• Right to lodge a complaint: If you believe 0kbet has not handled your personal data correctly, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the 0kbet support team at support@0kbet.best. Requests will be acknowledged promptly and processed within the timeframes required under applicable law.

10 Marketing Communications

With your consent, 0kbet may send you promotional communications by email or SMS. These may include information about platform promotions, new game launches, seasonal offers, and relevant updates.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your 0kbet account settings.
• Clicking the unsubscribe link at the bottom of any promotional email.
• Contacting 0kbet support and requesting to be removed from marketing lists.

Opting out of marketing communications will not affect transactional messages related to your account — such as deposit confirmations, withdrawal notifications, or security alerts.

0kbet will not send marketing communications to any player who has indicated that they wish to limit or stop their gambling activity, including players who have activated self-exclusion or cooling-off features through the Responsible Gaming tools.

11 Minors and Age Verification

0kbet does not knowingly collect personal data from individuals under 21 years of age, which is the minimum eligibility age for the platform. Age verification is carried out as part of the account registration and KYC process.

If 0kbet identifies or receives notice that an account has been created by an individual below the minimum age, the account will be closed immediately, all associated transactions will be reviewed and potentially voided, and the personal data collected will be deleted subject to any legal requirements relating to the investigation.

12 Updates to This Privacy Policy

0kbet may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry practices. Where changes are material, 0kbet will provide advance notice through the platform or by email to the address registered on your account.

The "Last Updated" date at the top of this page reflects when the current version took effect. Your continued use of 0kbet following a policy update constitutes your acceptance of the revised Privacy Policy.

13 Contact and Data Protection Inquiries

If you have any questions about this Privacy Policy, about the personal data 0kbet holds about you, or about your rights under the Philippine Data Privacy Act, please contact the 0kbet Data Privacy team:

• Email: support@0kbet.best
• Subject line for data requests: "Data Privacy Request – [your account email]"
• Response time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days, in line with NPC guidelines.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph). 0kbet cooperates fully with NPC investigations.